Customer Service, FAQ and Troubleshooting

Visa, MasterCard, Discover, Diner's Club, JCB, PayPal, certain Crypto currencies and gift cards.

You can send us a payment by money order or cashier's check via mail. To pay by mail, please choose the "Pay By Mail" option from our list of payment methods, which will then display the items in your cart, the total amount, your user information and our mailing address. Please print and mail this page with your payment.

Refunds are issued on a case-by-case basis. If you are dissatisfied with your purchase, we will provide an alternate option for your purchase; including product substitutions or refunding(if applicable). If you purchase a package of Pay Per View Minutes (PPM) and have used the majority of the minutes, refunding will be denied unless the circumstances require review from our Billing Department. In the event you experience difficulty while attempting playback of any of your purchased products, it is highly recommended that you contact Customer Service for technical support. All refunds and substitutions are subject to managerial review.

Please contact us if you are unsatisfied with our service or are experiencing any unresolved technical difficulties.

As the movie plays, time is deducted from your account, calculated to the second so you get the most from your minutes. Note that some movies have a different consumption rate than others and will deduct time at a different rate than movies with a normal consumption rate. Please see the consumption rate section of this help page for more information.

Watch all or part of as many movies as you want. The minutes stored in your account stay there until you use them. To check how many minutes are in your timebank, click on "My Account" and your total will be listed on the top of that menu.

A Subscription Pay-Per-Minute package is a discounted subscription plan that automatically rebills your credit card every 30 days and adds minutes to your account. The first 30 days are billed at the regular purchase price. The rebill rate is discounted by 10% for all rebills after the initial charge.

When you subscribe, you are billed and the minutes are added to your account for immediate use. Unused minutes always roll over to the next month.

To review your list of your Subscription Minute Packages, please visit My Account > Purchases > Subscription Minute Packages. To rebill a subscription before your scheduled billing date, choose the "Rebill Now" button listed within that particular subscription's section that you would like to replenish. Your successful transaction will be processed and the minutes will be added to your account immediately. Your next "rebill" date will now be 30 days from when you last replenished your minutes.

You can still purchase non-subscription Minute packages, if you wish. You may have multiple Subscription Minute Packages as well. All of these minutes go directly into your timebank immediately upon successful purchase or rebill.

To review your list of your Subscription Minute Packages, please visit My Account > Purchases > Subscription Minute Packages. To cancel a subscription, choose the "Cancel Subscription" button listed within that particular subscription's section that you would like to cancel. Cancelling will stop your subscription minute package from all future re-billing. If you have unused minutes in your account they will continue to be available for use; partial refunds will not be issued for cancellations. As with all other minutes, these do not expire.

If you have additional questions, please call our Customer Support team at: 1-800-628-0241 or 704-529-1600 or send an email to [email protected].

1. First set up your free user account.
2. Once you find a movie you like, choose the "Rental" button to add it to your cart.
3. Once you have finished browsing our directory of movies, click on the cart icon and you will be brought to the checkout page to complete your order.
4. To view the movie(s) that you have rented, go to My Account > Purchases > Rentals.

1. First set up your free user account.
2. Browse the site until you find a movie or scene you would like, then choose the "Download + Stream" button to add it to your cart.
3. After completing your purchase, navigate to My Account > Purchases > My Movies or My Account > Purchases > My Scenes. Here you will find your available downloads as well as any Stream 4 Life titles that are available.
4. Click the download link and save the file to a memorable location where you will view these files from.

On occasion Adam4Adam.TV Pay Per View Theater may send out promotional codes that offer discounts or special offers to our users. These promotional codes will be redeemable by applying the code to your purchase on the cart page of this website.

Some promotional codes may be single use only and may not apply to some premium products or products that are already on sale. Products not eligible for promotional discount will be identified on the cart page after applying the code.

If you have applied a code and then choose not to use the code at the time of purchase, you may remove the code and your cart prices will update accordingly. If removed, the promotional code will still be available for use on any future purchase up to its published expiration date.

If you have any questions or require assistance, please contact our customer service department.

When logging in choose the 'Remember Me' option and we will write a cookie to your browser that will enable us to identify you in the future. This cookie contains just enough data to determine who you are and what device you logged in on. This cookie does not contain your username or password. Logging out of your account will remove this cookie, requiring you to provide your login credentials the next time you login.

There are a number of reasons why you may need to login to the site again even if you selected 'Remember Me'.

1. The cookie is expired or deleted.
2. You are logging in on a different computer.
3. You are logging in on a different browser.
4. A new version of your browser changes how we identify your device.
5. We have changed how the cookie is read.

If you continue to experience problems with this feature, please call our Customer Support team at: 1-800-628-0241 or 704-529-1600 or send an email to [email protected].

This site is compatible with Apple AirPlay and the Apple TV. You can use the entire site via AirPlay and / or use our video with AirPlay compatible devices. Please consult this Apple Support page for details.

Yes, we currently have a beta version of our Chromecast® enabled player available to most users. Currently you need to be running a chromium compatible browser in order to use a Chromecast device. Please follow the instructions provided by Google for your device.

1. The device you are streaming from must be on the same network as your Google Chromecast device.
2. When you start playback on one of our videos, you should see the Chromecast icon display at the top of the playback window.
3. Click on the Chromecast icon and select the Chromecast device you wish to use from the list of devices. (if you have more than one Chromecast you will see a list, otherwise only one will be available) If you see a "Sources" drop down, do not select that, just select the name of the Chromecast device from choice above it.
4. Once you select your Chromecast, you should see playback begin on that device.

1. The device you are using is not on the same network as the Chromecast.
2. The Chromecast is not plugged in or available. (confirm your device can see the Chromecast by using the Google Home)
3. Your browser may not be based on Chromium and does not support Chromecast.

X-Pass is our latest subscription product offer that grants users unlimited streaming access to over 5,000 movies that are updated weekly. In addition, X-Pass members will receive 30 VOD minutes each month to view any title in our extensive library, as well as a 5% discount off any á la carte purchases made on our site. Members will also receive special offers and promos exclusive to X-Pass members only.

VOD minutes are minutes that are credited to a user's account each month.

* VOD minutes can also be purchased using the "Add Time" link on the site and are offered in various quantities and price points.

VOD minutes DO NOT EXPIRE and can be used anytime, even if you have chosen to cancel your X-Pass subscription.

Titles are rotated in and out of the X-Pass library weekly to ensure that there is always fresh and engaging content available to X-Pass members. If a title is no longer available through X-Pass, you can still view it using VOD minutes or it can be purchased as a Download, Stream4Life, or Streaming Rental. You will receive a 5% discount off the retail price as part of your X-Pass membership.

Yes! Most of our titles can be purchased as a Download, Stream4Life, or Streaming Rental and you will receive a 5% discount off the retail price as part of your X-Pass membership. (some exceptions may apply)

As an X-Pass member, you will receive a 5% discount* on any á la carte purchases on our site. This includes Movie and Scene downloads, Rentals, Stream4Life purchases, and VOD Minute packages.

* Discounts & promocodes are not additive. If you use a promocode discount in addition to your X-Pass member discount, the system will apply the greater discount for you. Items already on sale, do not get the X-Pass discount.

All X-Pass content that is currently available for unlimited streaming to X-Pass members will be marked with an X-Pass badge anywhere it is found in our system. To search for only X-Pass content, our Advanced Search Menu will allow you to search and filter either "All Content" or "X-Pass Content". Select "X-Pass Content" to return only X-Pass content results.

You can cancel or stop your X-Pass recurring membership at any time by going to the "My Subscriptions" section under "My Account".

Your X-Pass membership is associated with the free account username and password that you created when you signed up on our main site. Your user account will continue to work across our site, allowing you to buy minutes and stream content even if you choose to cancel your X-Pass subscription.

If you are having any issues regarding your X-Pass subscription or have questions that are not covered in this FAQ, please reach out to our Customer Support staff and someone will be glad to assist you.

You must be 18 or 21 years of age to view our content depending upon the age of consent for viewing adult material in your geographical area. Some governmental units (both in the US and abroad) have passed legislation that requires us to verify your age before you are allowed to view adult content. We use a third-party service called (Yoti) to facilitate this legal requirement for our users where applicable. Yoti provides several easy-to-use methods of age verification.

When you attempt to access our site(s) from a geographical region that requires age verification by law, you will be prompted to verify your age every 30 days.

Due to the complex nature of identifying inbound traffic based on geographic origin, this is not an exact science. Many mobile networks often transcend geographical boundaries. We use an industry-standard library to provide us with this information. We update it regularly so that we're using the most up-to-date information to determine your location. If you are being asked to verify your age and you are not in a legally restricted location, please contact Customer Service for assistance.

We use a proprietary cookie to store your age verification information. If you remove our cookie from your browser, you will be prompted to verify your age again.

No. Yoti does not store your image and simply provides AEBN with a "pass or fail" which we use to determine access, which we store in a browser cookie.

AEBN's current streaming movie player runs within your web browser without any additional downloads or installers.

For viewing downloaded VR files on PCs and tablets, a third-party player that supports 3D Anaglyph is required.

For mobile iOS devices a 3rd party player is required. Choose the 'HLS Direct to Browser' VR Player option and copy the url for use in your preferred VR application.

Downloadable VR files are available to support these and other VR viewing platforms.

For the best VR experience, purchase a download of your desired content and download the highest quality file available to your device. Please see your devices documentation for more specific information on playing local content.

Choose "HLS Direct to the Browser" in the Video Settings menu if you are using a device that is capable of playing VR content directly, and our current VR Player has not been able to properly render content on your device.

We will automatically choose "HLS Direct to the Browser" if you are using the Oculus Browser™.

When streaming content to the Oculus Browser™ you may need to choose the correct settings to properly view the content. You can choose 180, 360 and 2D, 3D Side by Side, or 3D Top / Bottom.

Our default VR player should work on iOS 13 and higher.

Our VR Player does not currently work on the iPhone. You will need to use a 3rd party player.

If you experience issues you can try 3rd party players that support streaming content. You will need to choose "HLS Direct to the Browser" in the Video Settings menu. You will then need to copy the provided url and paste it into your selected player.